Terms of ServiceThe following Terms of Service ("Terms") govern your access to and use of the AI-powered livestreaming platform and related services (the "Services") provided by Twin Tone Inc., a Delaware corporation ("Twin Tone," "we," "us," or "our") at live.twintone.ai, www.twintone.ai, and related subdomains (collectively, the "Site"). This is a legal agreement between you and Twin Tone. These Terms incorporate by reference the Privacy Policy located at www.twintone.ai/privacy-policy (the "Privacy Policy").
IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.
1. Definitions
"Brand" means a business or organization that subscribes to and uses the Services. "Brand Content" means product data, brand assets, scripts, configurations, and other materials you provide to the Services. "AI Stream Host" means the AI-generated livestream host persona configured by a Brand to broadcast on connected platforms. "Stream" means a live broadcast session produced by the Services. "Connected Platform" means a third-party platform (YouTube, TikTok, Facebook, Instagram, Kick, or others) to which a Brand broadcasts Streams. "Subscription" means a paid plan providing access to the Services for a recurring monthly or annual fee.
2. Acceptance of Terms
By creating an account, subscribing to a plan, or otherwise accessing or using the Services, you agree to these Terms and the Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. The "Effective Date" is the date you first access or use the Services.
3. Description of Services
Twin Tone provides an AI-powered livestreaming platform that enables Brands to:
• Configure AI stream hosts that broadcast live, 24/7, on Connected Platforms;
• Connect e-commerce stores (such as Shopify) to synchronize product catalogs for real-time product showcasing during Streams;
• Connect social media platforms (YouTube, TikTok, Facebook, Instagram, Kick) for multi-platform broadcasting;
• Generate AI-driven scripts, chat responses, and product descriptions based on Brand Content;
• Access analytics and performance metrics for Streams;
• Manage stream schedules, configurations, and onboarding through a web dashboard.
The Services include access to our API for programmatic integration (available on Growth and Scale plans).
4. Account Registration and Responsibilities
To use the Services, you must create an account and provide accurate and complete information. You are responsible for:
• Maintaining the confidentiality and security of your account credentials;
• All activities that occur under your account;
• Ensuring that all Brand Content you provide is accurate, lawful, and does not infringe the rights of any third party;
• Compliance with these Terms and all applicable laws;
• Ensuring your use of Connected Platforms complies with each platform's terms of service, community guidelines, and applicable advertising and disclosure rules.
You must be at least 18 years of age to use the Services.
5. Subscriptions and Payment
Plans. The Services are offered under the following subscription plans (subject to change with notice):
• Starter ($299/month) — 300 live-streaming minutes, 1 AI host, basic features;
• Growth ($799/month) — 1,050 live-streaming minutes, 1 AI host, API access, auto-clips;
• Scale ($1,899/month) — 3,000 live-streaming minutes, 2 AI hosts, API access, priority rendering.
Annual billing is available at a 30% discount. All prices are in USD and exclusive of applicable taxes.
Billing. Subscriptions are billed in advance on a recurring basis through Stripe. Your subscription automatically renews at the end of each billing cycle unless you cancel. You may cancel at any time; cancellation takes effect at the end of the then-current billing period. No refunds are issued for partial billing periods.
Price Changes. We may change subscription prices upon notice. Price changes take effect at the start of your next billing cycle following the notice. You may cancel before the price change takes effect if you do not agree to the new price.
Overage. If you exceed your plan's included live-streaming minutes, additional usage may be billed at the rate specified in your plan or dashboard. We will notify you before charging overage fees where feasible.
6. Acceptable Use
You agree not to use the Services to:
• Create, broadcast, or distribute content that is illegal, deceptive, misleading, or fraudulent;
• Violate any applicable law, regulation, or the terms of service of any Connected Platform;
• Infringe the intellectual property, privacy, publicity, or other rights of any third party;
• Broadcast content that constitutes hate speech, harassment, threats, or incites violence;
• Create content that exploits or endangers minors;
• Promote regulated goods or services in violation of applicable law, including but not limited to: illegal drugs and controlled substances, alcohol, tobacco, vaping and nicotine products, weapons and firearms, and unlicensed gambling or financial advice;
• Attempt to gain unauthorized access to the Services, our systems, or another user's account;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services;
• Resell, sublicense, or transfer access to the Services without our written consent;
• Use the Services in a manner that could damage, overload, or impair the Services or infrastructure.
Twin Tone reserves the right to suspend or terminate accounts that violate these acceptable use guidelines.
7. Brand Content and Intellectual Property
Your Brand Content. You retain all right, title, and interest in your Brand Content, including product data, logos, trademarks, scripts, and configurations. By submitting Brand Content to the Services, you grant Twin Tone a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display your Brand Content solely for the purpose of providing the Services to you, including generating AI stream host scripts, broadcasting Streams, and providing analytics.
AI-Generated Content. Content generated by the AI Stream Host (scripts, chat responses, product descriptions) based on your Brand Content is owned by you, subject to any rights of underlying AI model providers. Twin Tone retains ownership of the Services, software, AI models, platform architecture, and documentation.
Representations. You represent and warrant that you have all necessary rights, licenses, and consents to provide your Brand Content to the Services and to broadcast it on Connected Platforms. You are solely responsible for ensuring your Brand Content complies with the advertising, disclosure, and content policies of each Connected Platform you use.
8. Connected Platforms and Third-Party Services
The Services integrate with and broadcast to third-party platforms (YouTube, TikTok, Facebook, Instagram, Kick) and e-commerce platforms (Shopify). These integrations are governed by the respective terms of service, privacy policies, and API guidelines of those platforms. Twin Tone does not control these platforms and is not responsible for their actions, including content moderation decisions, account suspensions, API changes, or service interruptions. You are solely responsible for complying with each Connected Platform's rules. Twin Tone may disable or modify integrations at any time if a platform changes its API, terms, or policies in a way that affects our ability to provide the integration.
Shopify Integration. The TwinTone Shopify app connects to your Shopify store via OAuth using read-only product scopes (read_products) and optional discount scopes (write_price_rules). The app does not modify your store data without your explicit action. Product catalog data (titles, descriptions, images, pricing, variants) is synced from your store and stored in our database to enable product showcasing during live streams. When you uninstall the app, all store data is deleted within 48 hours. The app handles Shopify's mandatory privacy webhooks (customers/data_request, customers/redact, shop/redact) to comply with GDPR and data deletion requirements. The app is listed on the Shopify App Store and is subject to Shopify's Partner Program Agreement and App Store Requirements.
9. AI Stream Host Disclaimer
The AI Stream Host generates content using AI models based on your Brand Content. Twin Tone does not guarantee that AI-generated content will be accurate, appropriate, or free from error. AI-generated outputs may contain factual errors, inappropriate statements, or unintended content. You are responsible for reviewing and approving AI Stream Host scripts and configurations before broadcasting. You acknowledge that AI-generated content is provided for informational and commercial purposes only and should not be relied upon for legal, medical, or financial advice. Twin Tone is not liable for content generated by the AI Stream Host that is erroneous, offensive, or otherwise harmful.
10. Platform Compliance and Disclosure
You are responsible for ensuring that your use of AI stream hosts complies with all applicable laws and Connected Platform policies regarding AI-generated content, automated broadcasting, and commercial disclosures. This includes, where required, clearly disclosing that your stream is AI-generated or automated, and complying with any platform-specific requirements for AI content. Twin Tone reserves the right to refuse to broadcast or to suspend Streams that it believes, in its sole discretion, may violate applicable laws or platform policies.
11. Data and Privacy
Your use of the Services is subject to our Privacy Policy. We process Personal Information as described therein. By using the Services, you consent to the data practices described in the Privacy Policy.
12. Service Availability
We strive to make the Services available 24/7 but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, upgrades, infrastructure issues, third-party outages, or events beyond our control. We are not liable for any downtime, data loss, or service interruptions.
13. Cancellation and Termination
Cancellation by You. You may cancel your subscription at any time through your account settings or by emailing billing@twintone.ai. Cancellation takes effect at the end of your current billing period. You retain access to the Services until the cancellation date.
Termination by Us. We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) your account is used for unlawful or abusive activity; (c) you fail to pay subscription fees when due; or (d) your use of the Services creates risk of legal liability for Twin Tone. Where feasible and not involving immediate risk, we will provide notice and a 10-day cure period.
Effect of Termination. Upon termination, your access to the Services ends, Streams stop broadcasting, and Connected Platform integrations are disconnected. We may retain account records for up to 60 days for legal compliance. You may export your Brand Content before termination; after the 60-day retention period, we may delete your data.
14. Refunds
Subscription fees are non-refundable except as expressly provided in these Terms or required by applicable law. If Twin Tone materially breaches these Terms and fails to cure within 10 days of written notice, we will provide a pro-rata refund for the undelivered portion of your subscription as your sole remedy.
15. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TWIN TONE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE. TWIN TONE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICES MAY NOT BE AVAILABLE IN ALL JURISDICTIONS.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TWIN TONE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, REVENUE, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES. TWIN TONE'S AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO TWIN TONE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU ARE USING A FREE OR TRIAL VERSION, TWIN TONE'S MAXIMUM AGGREGATE LIABILITY SHALL BE $500.00.
17. Indemnification
You agree to indemnify, defend, and hold harmless Twin Tone and its officers, directors, employees, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your Brand Content; (b) your violation of these Terms; (c) your violation of any Connected Platform's terms of service or applicable law; (d) your use of the Services; or (e) any claim that your Brand Content or use of the Services infringes the rights of any third party.
18. Confidentiality
Each party agrees to treat the other party's confidential information (including pricing, technical specifications, and business information) as confidential and not to disclose it to third parties, except as necessary to perform under these Terms or as required by law.
19. Dispute Resolution
Informal Resolution. Before filing a claim, you and Twin Tone agree to try in good faith to resolve any dispute through written notice and a 60-day dialogue period. Send notices to Twin Tone Inc., info@twintone.ai.
Binding Arbitration. If the dispute is not resolved within 60 days, it shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The Federal Arbitration Act governs arbitrability. Massachusetts or federal law applies to the merits. Arbitration shall be conducted in the metropolitan area where you reside. Each party bears its own costs unless applicable law requires otherwise.
Small Claims. Either party may bring qualifying disputes in small claims court.
No Class Actions. Disputes shall be arbitrated on an individual basis only. No class actions or consolidated proceedings are permitted.
Injunctive Relief. Twin Tone may seek injunctive or equitable relief in court to protect its intellectual property or the Services without first arbitrating.
20. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Except for arbitration, any action or proceeding shall be brought exclusively in the state or federal courts in Boston, Massachusetts.
21. Export Control
You represent that you are not located in, under the control of, or a national of any country subject to U.S. export controls or embargoes, and that you are not on any U.S. government list of prohibited or restricted parties.
22. Modifications to These Terms
We may modify these Terms at any time by posting an updated version on the Site. We will notify you of material changes by email or dashboard notification where feasible. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may cancel your subscription.
23. DMCA / Copyright Agent
If you believe content on the Services infringes your copyright, send a notice containing: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the infringing material; (4) your contact information; (5) a statement of good-faith belief; and (6) a statement under penalty of perjury that the information is accurate. Send notices to info@twintone.ai or to the postal address below.
24. Miscellaneous
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Twin Tone regarding the Services.
Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
No Waiver. Our failure to enforce any provision does not constitute a waiver of that provision.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms without your consent to a parent, subsidiary, or acquirer.
Relationship. Nothing herein creates an agency, partnership, or joint venture between you and Twin Tone.
25. Contact
If you have questions about these Terms, contact us at:
Twin Tone Inc.
1111b South Governors Avenue, Dover, Delaware, USA 19904
legal@twintone.ai